I like that he mentioned in 2 places how he/they supported people in the best way for those people even when it was clear they weren't going to work for 37signa

I like that he mentioned in 2 places how he/they supported people in the best way for those people even when it was clear they weren't going to work for 37signals anymore. (In one case they helped someone find another job, in another they helped someone start her own thing.) It's important to set other people up for success, whether it's success at your firm or at someone else's. They're not "human resources", they're people!