I would argue Apple is very protectful of their platform, at the expense of the users. Of course in some cases, such as with privacy, what is good for the user

I would argue Apple is very protectful of their platform, at the expense of the users. Of course in some cases, such as with privacy, what is good for the user is also good for Apple, because they get an additional selling point compared to the competition. In my opinion, an example of Apple practices which are bad for customers is their line on progressive web apps. Apple limits support as they cannot keep control of their platform and revenue stream. I would argue however, that installable web apps are great for user experience, especially since it helps less resourceful businesses provide a good product for mobile devices. I'll admit there are privacy concerns regarding access to phone features from a web app, so Apple's arguments in blocking some (but not all) of these have some merit. If you look beyond just the App Store policies, this general practice appears to me to limit innovation on the web platform, as Apple is invested in keeping apps the only first class citizen on their platform.