Encouraging competition can be done without hurling callous statements and consumer entitlement. As a retail business owner, I find 80% of our consumers sound

Encouraging competition can be done without hurling callous statements and consumer entitlement. As a retail business owner, I find 80% of our consumers sound and reasonable. The 20% - we never want their business. We keep our best to not anger them and most of our energy goes into maintaining the public image of our company. There are some real asshole customers that do things you never want to hear - stuff that makes me lose hope in humanity.