5 ms·

> quick way to report a Tweet or FB post that spreads disinformation would already help a lot. That point is what always goes through my head when a Dorsey or

> quick way to report a Tweet or FB post that spreads disinformation would already help a lot. That point is what always goes through my head when a Dorsey or a Zuckerberg or a Wojkiki gives another "more work to be done" apology. If they've been doing so much work, and it's just the "moderation is hard" problem that has slowed them, why do all of their sites make it so convoluted to report content?

stx 6y ago
> If they've been doing so much work, and it's just the "moderation is hard" problem that has slowed them, why do all of their sites make it so convoluted to report content? I think they are trying to narrow what can be flagged. I think they want to avoid people just flagging posts they do not agree with. There is a quote "History is a set of lies agreed upon." To me you could replace history with social media and the quote would be true. Or at least thats the lie I agree with.
themacguffinman 6y ago
How is it convoluted? The "Report" button is quite easy to find in tweets and posts.
- dgellow 6y ago
  I used it a few times to report clear old schools racist stuff. My experience is that it takes 7 steps to report that content on twitter in Germany, and isn’t as easy as expected. I documented the process here: https://twitter.com/dgellow/status/1274398162711691266?s=20 https://twitter.com/dgellow/status/1274398162711691266?s=20 Also, every single time Twitter responded that they won’t do anything about the reported content (again, I’m talking about clear old school racist content).
  - themacguffinman 6y ago
    To be fair, that doesn't seem unduly convoluted to me. They are doing their due diligence: it looks like you specifically picked the Twitter-is-liable-in-Germany-if-they-get-it-wrong legal option, so they very reasonably give you a questionnaire because they want you to be specific about what you're demanding of their vaguely defined Netzwerkdurchsetzungsgesetz obligations. Then they got back to you, saying they disagree with your judgement. That's a lot of "moderation is hard" work and they're doing their job. However much you might disagree with their verdict, they're not hiding reporting functionality or making reports unduly difficult or ignoring reports.
    - dgellow 6y ago
      > it looks like you specifically picked the Twitter-is-liable-in-Germany-if-they-get-it-wrong legal option I don't know what you mean by that. I live in Germany, I used the normal report button, I haven't picked anything special. In any case, given my experience, I will definitely not use that feature anymore, it's too much effort to just report something that should not be on the platform. The fact that the report button is available and easy to find isn't enough for the platform to self regulate if the rest of the process is broken.
      - themacguffinman 6y ago
        > I used the normal report button, I haven't picked anything special. When you reported the tweet, you picked the "covered by Netzwerkdurchsetzungsgesetz" option, which means you're demanding that Twitter comply with Netzwerkdurchsetzungsgesetz to act on a violation covered under the German law. It's clear you live in Germany because Netzwerkdurchsetzungsgesetz reports are only available in Germany, and given that Netzwerkdurchsetzungsgesetz reports have a legally defined scope that only applies in Germany, I'd guess that it's treated differently from reports for regular violations (like "It's suspicious or spam" or "It's abusive or harmful"). Other regular options like the "abusive" one is much shorter and easier than picking out sections of a law.
        dgellow 6y ago
        Sure, but these other choices are also not correct. It was neither spam nor abusive or harmful.
- uniqueid 6y ago
  A good contrast is "1-click" shopping. That's what a feature looks like when these companies actually want users to use it. https://knowledge.wharton.upenn.edu/article/amazons-1-click-goes-off-patent https://knowledge.wharton.upenn.edu/article/amazons-1-click-...

stx 6y ago

> If they've been doing so much work, and it's just the "moderation is hard" problem that has slowed them, why do all of their sites make it so convoluted to report content? I think they are trying to narrow what can be flagged. I think they want to avoid people just flagging posts they do not agree with. There is a quote "History is a set of lies agreed upon." To me you could replace history with social media and the quote would be true. Or at least thats the lie I agree with.

themacguffinman 6y ago

How is it convoluted? The "Report" button is quite easy to find in tweets and posts.

dgellow 6y ago
I used it a few times to report clear old schools racist stuff. My experience is that it takes 7 steps to report that content on twitter in Germany, and isn’t as easy as expected. I documented the process here: https://twitter.com/dgellow/status/1274398162711691266?s=20 https://twitter.com/dgellow/status/1274398162711691266?s=20 Also, every single time Twitter responded that they won’t do anything about the reported content (again, I’m talking about clear old school racist content).
- themacguffinman 6y ago
  To be fair, that doesn't seem unduly convoluted to me. They are doing their due diligence: it looks like you specifically picked the Twitter-is-liable-in-Germany-if-they-get-it-wrong legal option, so they very reasonably give you a questionnaire because they want you to be specific about what you're demanding of their vaguely defined Netzwerkdurchsetzungsgesetz obligations. Then they got back to you, saying they disagree with your judgement. That's a lot of "moderation is hard" work and they're doing their job. However much you might disagree with their verdict, they're not hiding reporting functionality or making reports unduly difficult or ignoring reports.
  - dgellow 6y ago
    > it looks like you specifically picked the Twitter-is-liable-in-Germany-if-they-get-it-wrong legal option I don't know what you mean by that. I live in Germany, I used the normal report button, I haven't picked anything special. In any case, given my experience, I will definitely not use that feature anymore, it's too much effort to just report something that should not be on the platform. The fact that the report button is available and easy to find isn't enough for the platform to self regulate if the rest of the process is broken.
    - themacguffinman 6y ago
      > I used the normal report button, I haven't picked anything special. When you reported the tweet, you picked the "covered by Netzwerkdurchsetzungsgesetz" option, which means you're demanding that Twitter comply with Netzwerkdurchsetzungsgesetz to act on a violation covered under the German law. It's clear you live in Germany because Netzwerkdurchsetzungsgesetz reports are only available in Germany, and given that Netzwerkdurchsetzungsgesetz reports have a legally defined scope that only applies in Germany, I'd guess that it's treated differently from reports for regular violations (like "It's suspicious or spam" or "It's abusive or harmful"). Other regular options like the "abusive" one is much shorter and easier than picking out sections of a law.
      - dgellow 6y ago
        Sure, but these other choices are also not correct. It was neither spam nor abusive or harmful.
uniqueid 6y ago
A good contrast is "1-click" shopping. That's what a feature looks like when these companies actually want users to use it. https://knowledge.wharton.upenn.edu/article/amazons-1-click-goes-off-patent https://knowledge.wharton.upenn.edu/article/amazons-1-click-...