I think Intercom and their relentlessly amazing Content Marketing is responsible for the whole "live chat" nonsense. Imagine I walk into a store just to browse.

I think Intercom and their relentlessly amazing Content Marketing is responsible for the whole "live chat" nonsense. Imagine I walk into a store just to browse. Do I want someone interrupting me and asking me if they can help me with something? Not really -- good retail employees do this only when a customer actively looks like they could use help. Do I want a humanoid robot asking me if I need help, then when I ask for help, saying "sorry I'm just a robot and don't know anything, please come back tomorrow and an employee will help you?" Hell fucking no. Do I want an employee waiting out of the way to help me, who will come to me as soon as I say "excuse me" and answer all the questions that I have? Of course I do.