To some extent, they are right. To their customers, they pretty much are a (more convenient) taxi company. To their drivers? They are a shittier taxi compan

To some extent, they are right. To their customers, they pretty much are a (more convenient) taxi company. To their drivers? They are a shittier taxi company that doesn't provide cars, yet still charges drivers 25% of fares in exchange for legal protection against taxi laws and customers/brand.