Yeah definitely! Depending on how the site uses the chat bubble it can be annoying to the user if it blocks the site or randomly pops up. I think the author did

Yeah definitely! Depending on how the site uses the chat bubble it can be annoying to the user if it blocks the site or randomly pops up. I think the author did a good job of getting a good number of samples and write up. One thing that makes this a bit harder to compare is that the chat widget is at the bottom of the page where as the Live Chat & Support link was up top right. Which catches the user's eye much more so might not make this as an accurate of an A/B test as it could have been