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How is removing upfront pricing friendly to customers? It's horrible UX.
by iooi 6y ago
How is removing upfront pricing friendly to customers? It's horrible UX.
- kirykl 6y agogetting charged exactly for what you use is great
- donatj 6y agoI as a user would far rather know exactly what I'm getting charged ahead of time, on basically everything, even if it were more. I'm 100% certain most people would.
- rramdin 6y agoI would rather be charged for what I'm using instead of an amount that's fudged to amortize unexpected incidental costs over all users. Maybe some kind of additional insurance against extra costs might be a feature that some users would use, but I prefer to self-insure than help others defray costs.
- jedberg 6y agoThe upfront pricing was just an estimate of the total based on previous data. I much prefer it, because it incentivizes the driver to take the most efficient route, since they get paid based on arrival and not the way they go. In the pay as you go system, you are at the mercy of the driver, and they are actually incentivized to take a longer route. I've definitely had drivers take longer routes under the pay as you go system. I would complain to Uber and they would refund the money, but it was still a hassle to complain.
- doktorhladnjak 6y agoInterestingly, in places where Uber still has up front pricing for riders, drivers are paid on time and distance. Uber is taking the risk of the estimate being too high or too low.
- zepto 6y agoRight, and removing upfront pricing removes that.
- lebed2045 6y agono, it's absolutely not. There is obvious incentive misalignment here: rider want to get to the destination as fast as cheap and possible, and the driver wants to earn as much and as little work as possible. Here is taking the longer route
- valuearb 6y agoThat’s how taxis stole from customers for decades, taking the long way there.
- manigandham 6y agoThe driver controls "what you use" based on the route and time taken to get you to the destination. Upfront pricing is still calculated based on usage, but it sets a fair amount without giving up control and the potential for overages.
- deleted 6y ago[deleted]