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This looks awesome - unfortunately, my 2017 MBP running the latest MacOS 10.15 and iPhone 11 don't seem to register with this software when plugged in after ins
by ramzyo 6y ago
This looks awesome - unfortunately, my 2017 MBP running the latest MacOS 10.15 and iPhone 11 don't seem to register with this software when plugged in after installing the app and drivers. The Support Center doesn't have anything useful for troubleshooting, so...YMMV?
- aframe 6y agoSame. MacBook Pro 16 & iPhone 11 Pro. Video source didn’t show up in Zoom but did in QuickTime, however there was no video - only a static turquoise image. Had to faff about parsing the Mac installer with pkgutil once I decided to remove it as there were no uninstall instructions or mention of what was installed where.
- qaz_plm 6y agoNot sure if it's any help but with Installer open go to File > Show Files and that should show you what's being installed to help you manually remove them.
- soonpls 6y agoMake sure the app is running on your iPhone and your iPhone is connected to your Mac with a USB cable before you select the virtual webcam in video call apps. Regarding Zoom support, the latest version Zoom version (5.2.0) should work with no issues. If you're still encountering any sort of issues, send us an email at support@neural.cam and we'll look into it asap.
- soonpls 6y agoWe'll be updating the Support Center with full troubleshooting information until tomorrow. In the meantime, try opening up a video call in Chrome / Firefox (as Safari does not allow any kind of virtual webcams) and if your iPhone is connected with an USB cable to your Mac, and you installed the plugin, you shouldn't have any issues using the app as a virtual webcam.