> And no manager is able to justify spending the extra few days to automate something correctly or "get it right" because there's always pressing product work t

> And no manager is able to justify spending the extra few days to automate something correctly or "get it right" because there's always pressing product work to do. As-if the business side of things has any idea of how long something will take. Refactoring or doing some infrastructure work can just be tagged together with some other bits. For the business side of things it's more important to know when things will be ready and knowing that timeline. Further, a manager can explain that e.g. "the car needs maintenance". Business isn't against such things, but if the manager cannot switch from IT-speak to business language then it might seems that the business side won't get it.. but maybe it was the explanation that was lacking. Especially in sprints I noticed that it's understandable to everyone that not everything is finished in one sprint. Though if it happens to often, maybe just promise less.