4 ms·
The piece that always bothered my about Airbnb is how it incentivizes hosts to cheat in small (but not insignificant) ways. If my only recourse for not-as-descr
by sephamorr 6y ago
The piece that always bothered my about Airbnb is how it incentivizes hosts to cheat in small (but not insignificant) ways. If my only recourse for not-as-described when I've arrived is to accept the keys, or abandon the booking, that's not a real choice. Most people in an unfamiliar place will just put up with the exaggerated "fully stocked" kitchen, false pictures, etc, and are left with no ability to claw anything back from the host. I think much of this would go away if guests could get partial refunds if they can prove the cheating.
- romanhn 6y agoRe: partial refunds - Airbnb was actually good here. In both instances they refunded the nights we didn't stay as well as 50% of the nights we did stay (that was unexpected). Oddly, the second host still attempted to extort us for the full amount through the Airbnb system after the fact, which just added to this bizarre experience.