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> - Someone out $165 spent on a cancelled pinephone order, no phone and no refund, complete radio silence. Hopefully you've asked your bank/creditcard to rever
by johntash 6y ago
> - Someone out $165 spent on a cancelled pinephone order, no phone and no refund, complete radio silence.
Hopefully you've asked your bank/creditcard to reverse the charge?
- pengaru 6y agoUp until hours ago my pending PayPal claim seemed lost in a different form of silent purgatory, but the refund appears to have finally been authorized as of tonight. I ordered the phone on 5/12, cancelled the order and filed a PayPal "item not received" case on 6/26, escalated the case to a formal PayPal claim on 7/16 (under pressure from PayPal's "close or escalate" automated ultimatum), and as of now it appears the claim finally got refunded on 8/12. Not a single email response has ever been received from numerous attempts to contact sales@pine64.org throughout this total waste of time and frustration. They ignored requests for updates before I cancelled, seemingly ignored the cancellation, filed an "item shipped" update in the PayPal case on 7/8 despite my cancelling the order on 6/26. YMMV