> I think most Firefox users on Hacker News would dispute this. Judging by the average thread on Firefox, most of us think that Mozilla's efforts have mostly be

> I think most Firefox users on Hacker News would dispute this. Judging by the average thread on Firefox, most of us think that Mozilla's efforts have mostly been to make Firefox worse. I'm very happy with the work they do to make a better rendering and styling engine. However I'd like to add that it wasn't that bad kn the first place as someone like to say: I could have hundreds of tabs open back in 2014 with no problems. > I don't know that I'd go that far, but the issue seems to be that most of the user facing changes have been the kind of pointless changes for the sake of change, Yep. Also I'm not against a facelift but don't let ux-ers run the show alone. When everyone cries out: stop and think! And if you cannot hear the cries: fix your feedback system! Like the one that Google has the feedback system at Mozilla makes it clear to me that my voice doesn't matter at all. > and side projects most people don't use or want in their browser. I'm fine with side projects as long as they don't come at the expense of the main product. > A sibling comment mentions breaking the addon API. If the addons I want to use are broken for months at a time, that's going to get me to consider using a different browser, even one with less capabilities. (This doesn't have to be a rational process; ideally you want your users to never think "ugh, why isn't this working, hmm I haven't checked out Chrome in a while". Even if Chrome is worse, some of them are going to switch.) Exactly. > Then there's Pocket, which (let's admit) exists only because it's a direct source of revenue for Mozilla via advertisements placed in the browser chrome. I even don't have the problem with pocket that certain other people have, but couldn't they've been honest about it from the start? Trust was the one thing that differentiates Mozilla from tbe crowd. > Then there's the pointless change to the URL bar, which drew an absurd amount of outrage. That much anger over a small UI change is not justified of course, but that's not the point. Stuff like this breaks the cardinal rule of not pointlessly pissing off your dwindling user base. IMO the problem is they want to get us to think it is a community project and at same time ignore the community. [...] > Then there are the fiascos, like the time Mozilla broke all users' addons, the hotfix sideloading scandal, the Mr Robot thing... Yep. It shows how they completely doesn't understand that their main asset is user trust.