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This is part of the product. They are trying to do the impossible, embrace all customer configurations, and failing badly when it comes to the support.
by sam_lowry_ 6y ago
This is part of the product. They are trying to do the impossible, embrace all customer configurations, and failing badly when it comes to the support.
- bdcravens 6y agoIn my experience, it was more than that - it was strong arming by sales.
- sam_lowry_ 6y agoDepends on the sales guys, I guess. We set a hard budget limit and then harassed support and sales to keep us within this limit. Anyway. We used Datadog for almost half a year already. Looks like they are overcomplicating their offer to the point of no-return. Time to look for the next market disruptor.
- tengbretson 6y agoMy experience was getting on a call with them where they explained how their new pricing strategy was going to be so much cheaper and great for us and having them present a nice break down showing exactly how. Eventually we asked "say what's this bit at the end here about a marginal cost per metric+tag permutation?" And it was only after this prompting did we find out that given our current and projected usage profile, we were going to end up spending like 20x the quoted price.