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What they want is for {product X} to solely focus on their needs {set Y}, disregarding everyone else's needs that conflict. This selfishness is expressed for l

What they want is for {product X} to solely focus on their needs {set Y}, disregarding everyone else's needs that conflict. This selfishness is expressed for lots of things, not just Mozilla, but things like Ubuntu and Homebrew too. I wonder what HN startups must think when they read HN comments and so very often see "my needs aren't met, I quit you".

renewiltord 6y ago
> I wonder what HN startups must think when they read HN comments and so very often see "my needs aren't met, I quit you". I know a couple of guys who posted their stuff here. They don't care about the complainers because the complainers don't have and don't offer to have skin in the game. They did the sensible thing, which is to be polite and respond noncommittally thanking them for the feedback or to ignore them. Because you don't get information that will improve the product from them, they aren't potential customers, and they usually don't know what they're talking about anyway.
- behnamoh 6y ago
  I wish there was a term for these kinds of customers. "Cyber Karens", maybe?
  - floatingatoll 6y ago
    I don't think it's necessary or appropriate to assign an insulting stereotype label to that subset of customers, especially not on HN. People who behave in this manner can be readily found on HN in many discussions (for example, virtually all about telemetry), and while I don't understand them I don't condone insulting them either.
    - Igelau 6y ago
      Not to mention there are some lovely people named Karen.
      - floatingatoll 6y ago
        Irrelevant. I object to the intent to be insulting, not to the specific insult chosen. Insultingly calling them “paperclip giraffes^” with the same derogatory intent would have earned the same comment. ^ Thanks, password generator!
  - renewiltord 6y ago
    Haha, I find that an amusing name (and it's useful to name them so you can quickly communicate that they should be dodged), but we have a term in my close group for them (from literary fiction) that is a little broader.
- deleted 6y ago
  [deleted]

renewiltord 6y ago

> I wonder what HN startups must think when they read HN comments and so very often see "my needs aren't met, I quit you". I know a couple of guys who posted their stuff here. They don't care about the complainers because the complainers don't have and don't offer to have skin in the game. They did the sensible thing, which is to be polite and respond noncommittally thanking them for the feedback or to ignore them. Because you don't get information that will improve the product from them, they aren't potential customers, and they usually don't know what they're talking about anyway.

behnamoh 6y ago
I wish there was a term for these kinds of customers. "Cyber Karens", maybe?
- floatingatoll 6y ago
  I don't think it's necessary or appropriate to assign an insulting stereotype label to that subset of customers, especially not on HN. People who behave in this manner can be readily found on HN in many discussions (for example, virtually all about telemetry), and while I don't understand them I don't condone insulting them either.
  - Igelau 6y ago
    Not to mention there are some lovely people named Karen.
    - floatingatoll 6y ago
      Irrelevant. I object to the intent to be insulting, not to the specific insult chosen. Insultingly calling them “paperclip giraffes^” with the same derogatory intent would have earned the same comment. ^ Thanks, password generator!
- renewiltord 6y ago
  Haha, I find that an amusing name (and it's useful to name them so you can quickly communicate that they should be dodged), but we have a term in my close group for them (from literary fiction) that is a little broader.
deleted 6y ago
[deleted]