The issue with 1-1 communication is not the retention part but the exclusive and not complete part. If you have no retention but allow 1-1, the same person will

The issue with 1-1 communication is not the retention part but the exclusive and not complete part. If you have no retention but allow 1-1, the same person will just keep asking the same question over and over. Which will make everything worst. Also as the sibling comment is saying, you won't change the culture of an organization only by an UX change or a software change, that can help, but that won't be enough