"Be Faster Than Everyone Else. The simplest way to master great customer support is to be fast. You don’t need an army of customer support people to be fast, yo

"Be Faster Than Everyone Else. The simplest way to master great customer support is to be fast. You don’t need an army of customer support people to be fast, you need an efficient system with multiple channels for handling inquiries." This made Coordinatr (now Anyvite) stand out to me. They have a feedback box on every page and they responded to every comment I made within minutes (even late at night or early in the morning. pg must beat that point home, because I've had similar good experiences with the SnapTalents and DropBoxes.