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I had this same issue with CloudFlare. Lost access to my email account. Had my CloudFlare username + password, but CloudFlare insisted that I verify with my ema

by Taek 6y ago

I had this same issue with CloudFlare. Lost access to my email account. Had my CloudFlare username + password, but CloudFlare insisted that I verify with my email since I was trying to log in from a new IP (it wasn't a new IP, but maybe they time out after a few months?). No way to make progress. Can't use support if you don't have an account. Tried making a separate account, so I could at least open tickets. Their ticketing system keeps closing my tickets before the issue is resolved, and it closes them as "resolved". The worst part is that I actually have both the correct username and password for the account, and I have admin access over every single domain associated with that account (via namecheap). Should be easy to prove that I'm the authentic owner of this account. Happily using Route53 now. Still haven't figured out how to turn off the CloudFlare billing.

xena 6y ago
If you file a chargeback, it should turn off billing forever (because you'd get banned).
- Trias11 6y ago
  God bless chargebacks. So many worthless canceragenic corporate behemoth are hating this and the only thing they can retaliate it is with the "ban". Lol. Blow me. That said - sometimes it's better to swallow the occasional bad service vs. filing chargeback. For example if Uber "adjusts" your past trip for a couple bucks not in your favor - it maybe better to just absorb this, otherwise filing chargeback because of $8 will get you inconveniently banned.
markdown 6y ago
I too had the same issue with CloudFlare. The solution was to email support@cloudflare.com. You won't find this address on their website unless you're logged in.
- Taek 6y ago
  I've definitely had zero luck emailing this address, tried for over a week. They tell you to log in and then they close the ticket.
megaman821 6y ago
I had a similar experience. I like making distribution lists with the company name, so cloudflare@domain.com. I suspect something in their system thinks these are test emails and I could never receive any email. I couldn't verify my email and I couldn't log in to contact support. I eventually emailed them, but they basically responded to login and get support, which was never going to happen since I wasn't receiving emails from them. Sad thing for Cloudflare, I was representing a large client that was exploring an enterprise contract but I could never get an account setup and verified to evaluate Cloudflare.
- ValentineC 6y ago
  I do the same with a domain catchall, and I've received emails from Cloudflare just fine. Then again, if there were emails I've not been getting from them, I would be none the wiser. I wouldn't be surprised if many people do username+cloudflare@gmail.com, so excluding it outright would be really silly.

by Taek 6y ago

xena 6y ago

If you file a chargeback, it should turn off billing forever (because you'd get banned).

Trias11 6y ago
God bless chargebacks. So many worthless canceragenic corporate behemoth are hating this and the only thing they can retaliate it is with the "ban". Lol. Blow me. That said - sometimes it's better to swallow the occasional bad service vs. filing chargeback. For example if Uber "adjusts" your past trip for a couple bucks not in your favor - it maybe better to just absorb this, otherwise filing chargeback because of $8 will get you inconveniently banned.

markdown 6y ago

I too had the same issue with CloudFlare. The solution was to email support@cloudflare.com. You won't find this address on their website unless you're logged in.

Taek 6y ago
I've definitely had zero luck emailing this address, tried for over a week. They tell you to log in and then they close the ticket.

megaman821 6y ago

I had a similar experience. I like making distribution lists with the company name, so cloudflare@domain.com. I suspect something in their system thinks these are test emails and I could never receive any email. I couldn't verify my email and I couldn't log in to contact support. I eventually emailed them, but they basically responded to login and get support, which was never going to happen since I wasn't receiving emails from them. Sad thing for Cloudflare, I was representing a large client that was exploring an enterprise contract but I could never get an account setup and verified to evaluate Cloudflare.

ValentineC 6y ago
I do the same with a domain catchall, and I've received emails from Cloudflare just fine. Then again, if there were emails I've not been getting from them, I would be none the wiser. I wouldn't be surprised if many people do username+cloudflare@gmail.com, so excluding it outright would be really silly.