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Having been an administrator for a Google business account in the past (and not a small one either) I can state from experience that if your problem doesn't hav
by EricE 6y ago
Having been an administrator for a Google business account in the past (and not a small one either) I can state from experience that if your problem doesn't have something to do with advertising or search, you are a distant (incredibly distant) third on Google's priorities. And search is a pretty distant second from advertising. Google is majority an ad company, that's what motivates them and it shows in their lackluster customer service for anything that isn't advertising.
Rely on them at your peril. They have slick products as long as they work but good luck if something goes sideways.
- alasdair_ 6y agoAs a counterpoint: I’ve found the GCP paid support to be excellent, but that’s when spending thousands to millions of dollars a month. (Although the $150/month option was also very good when I used it.)
- rckoepke 6y agoIndeed, I've found GCP support to be excellent. And honestly, even Google One support over the phone has been pretty decent quality.
- techntoke 6y agoI have a G Suite account and GCP account that I barely spend, and I've always had an excellent experience with their support as long as they could solve the problem. The only time I grew frustrated had to do with Google Music and their support didn't have any answers or solutions at that time.