I mean part of this issue is that there is no feedback to the website owner, which is shown by the guy only getting a response here on HN. Like isn't it kind o

I mean part of this issue is that there is no feedback to the website owner, which is shown by the guy only getting a response here on HN. Like isn't it kind of insane that the top Google search engineer provided customer service to OP, but he couldn't get a response thru a normal channel.