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Unless the answer to "What would you say y'all do here?" is constantly changing I don't see why the TOS should be changing. To use Patreon as an example, while
by mikece 6y ago
Unless the answer to "What would you say y'all do here?" is constantly changing I don't see why the TOS should be changing. To use Patreon as an example, while the details of how their systems are built and the business is promoted is likely in a continual state of flux, what they do is somewhat fixed so the terms by which someone interacts with the business should be somewhat fixed as well. Unless you're making a big change to features or the nature of how users are to relate to your business (eg: when Slack pivoted from being a video game company to a group chat company) I think making TOS changes (even if it's what everyone else is doing) speaks to instability, leads to a lack of trust, and generally gives the impression that the company doesn't know what it wants to be when it grows up.
- maartn 6y agoThanks. It's not so much the TOS (should've phrased it better) but more the contracts. We're combining hardware with a software service and are experimenting with one-off sales with life-time (basic) service, premium service subscriptions, no-sale just subscriptions, deposit + subscription, etcetera. There are things, like the obligation to return the hardware at the end of a subscription, that we now have in the TOS. But if we want to experiment further we might need to add the obligations of every new business model in the TOS. Thanks to all the comments here I now understand this should not be in there but in the contract. This is exactly one of those "best practices" I'm looking for!