You were lucky. CS is hell. Inverse your findings: "How many customers actually want their problem solved?". You'd be very surprised, it's not many. I did CS f

You were lucky. CS is hell. Inverse your findings: "How many customers actually want their problem solved?". You'd be very surprised, it's not many. I did CS for networking hardware. Very easy to troubleshoot, plus I have all Cisco Certs. I could tell immediately what was wrong, within seconds of the call. Still you needed to dance around with the (angry) customer for 6-20 minutes, sometimes hours. Yes, hours. It was company policy to never hang up. Bad policy. That got them very high employee churn and costs. It was torture when all you want to do is to just solve the problem. It's way more than that.