I have to admit that I've been rude on the phone with Support as well. So I'm using a car sharing system. The car is great. The app is a weird, slow, HTML-ish

I have to admit that I've been rude on the phone with Support as well. So I'm using a car sharing system. The car is great. The app is a weird, slow, HTML-ish thingy that appears to trigger bluetooth bugs and frequently loses state. So I drive my family to a friend. My partner will then continue the trip with our kid. What you need to do, is get out, lock the car, and close the reservation. Then my partner can create a new reservation, and continue driving. We're already late. It's hot outside. Kid is crying. I open the app, lock the car, and close the reservation. App fails with vague error. My partner is standing there, kid and phone in arm, asking "c'mon hurry". I call the support line, and give him the problem. The support guy asks me to go through a series of steps. Then I flip and scream: "DAMNIT I'm sick and tired of this app failing me, it's never simply a painless process and now I'm standing here in the heat with a crying kid". He laughs and says: "I understand but I'm trying to help you, sir. How about you let me talk to the partner?" To this day, I'm both ashamed, amazed and happy how professional this guy was.