> I don't understand how that's "no threat" just because you got a one time payment. You're still losing customers to a competitor. Is it a bad thing necessari

> I don't understand how that's "no threat" just because you got a one time payment. You're still losing customers to a competitor. Is it a bad thing necessarily? If this customer brings more trouble than value, that wouldn't it be the best move to dump it to a competitor?