“they pay a multimillion recurring contract” That’s not a bad customer. They may be a tough and unpleasant one, but as long as they’re bringing in more money f

“they pay a multimillion recurring contract” That’s not a bad customer. They may be a tough and unpleasant one, but as long as they’re bringing in more money for your company than you’re paying out to support them, you’re solid†. The bad ones are the ones who land you in the red for your trouble. -- † Of course, if you can find yourself other customers who’ll generate more revenue for less pain, by all means cut the ballaches loose just as soon as you contractually can. That’s just good business.