“A "bad customer" is generally just a client who annoys you” Nonsense. A bad customer is one that costs your company more to service than it earns back in reve

“A "bad customer" is generally just a client who annoys you” Nonsense. A bad customer is one that costs your company more to service than it earns back in revenue. It’s simple arithmetic. Maybe they don’t bother to pay their bills. Maybe they run you ragged with endless change requests. Maybe they repeatedly start new projects then, just as you’ve done all the prep work, put them “on hold”. Maybe they string you along with promises of “big projects” coming down the pipeline that never actually arrive. Whatever it is, every hour you sink on them is an hour not spent on a customer that is profitable. The article may be thin, but it’s absolutely right: get rid of those assholes ASAP, and then fix your own damn processes so you don’t get screwed again. Otherwise they’ll drag you down and drain your business for you.