My example is not completely applicable because it's not a business per se, nor do I want to make it one, it's more of a "I made this for myself but you can use

My example is not completely applicable because it's not a business per se, nor do I want to make it one, it's more of a "I made this for myself but you can use it if you chip in to pay for costs". Even so, I recently raised the price from $20/ever (where it was since 2008) to $50/ever. The way I handle most support requests is to make the UI easy enough so that people don't have that problem in the first place, though many still do, partly because of the unorthodox "email token to log in" system I switched to recently. Many people weren't used to that.