4 ms·

Also remember that sometimes customers make mistakes and you should probably give someone at least one chance to correct for a bad day. I sent a rude email to

• StavrosK 6y ago
  I don't think I did anything hostile, I got a rude email and replied with, basically, "that tone is inappropriate". The customer later apologized and we walked through his problem and fix together.
• tlogan 6y ago
  Yes: in our business we understand that customers might have a bad day. Maybe even drunk. So we always answer very politely - next business day. If we get rude answer then oh well... what is the point?
  • cutemonster 6y ago
    Good idea by you to wait a day, so the for the moment angry person has had time to calm down