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A "bad customer" is generally just a client who annoys you... in many cases it's a misunderstanding of how easy things are, or how much effort you're going to f
by gitgud 6y ago
A "bad customer" is generally just a client who annoys you... in many cases it's a misunderstanding of how easy things are, or how much effort you're going to for them.
Simply conveying the effort and time you're expending for them (very politely), helps them appreciate your business and temper their expectations...
- hhas01 6y ago“A "bad customer" is generally just a client who annoys you” Nonsense. A bad customer is one that costs your company more to service than it earns back in revenue. It’s simple arithmetic. Maybe they don’t bother to pay their bills. Maybe they run you ragged with endless change requests. Maybe they repeatedly start new projects then, just as you’ve done all the prep work, put them “on hold”. Maybe they string you along with promises of “big projects” coming down the pipeline that never actually arrive. Whatever it is, every hour you sink on them is an hour not spent on a customer that is profitable. The article may be thin, but it’s absolutely right: get rid of those assholes ASAP, and then fix your own damn processes so you don’t get screwed again. Otherwise they’ll drag you down and drain your business for you.
- hhas01 6y agoI find it slightly amusing that somebody downvoted this, considering I speak from hard-learned experience here.
- Baeocystin 6y agoYou've had better experiences than I, then. Most of my clients have been quite enjoyable to work with, and that's great. But the difficult customers that expect everything immediately... They are very resistant to caring about how much effort it takes on your part, or engaging in actual two-way conversation. They appear to be only focused on themselves, to a self-defeating degree.