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If I was starting a company, I'd prefer to have at least a few nitpicky customers. You might not solve all of their problems, but their over-communication might
by JMTQp8lwXL 6y ago
If I was starting a company, I'd prefer to have at least a few nitpicky customers. You might not solve all of their problems, but their over-communication might highlight insightful decisions you could make, that would otherwise be opaque from customers who don't ever talk to you. Emotional, verbose feedback is better than no feedback.
- dannyw 6y agoI think everyone is agreeing with each other. Early on these kind of customers can be a benefit. Later on it may not be.
- Beldin 6y agoThe ability to quickly find bugs does not make you a bad customer - the way you treat the company determines that. I'm not at all convinced that tolerating bad behaviour towards your company is ever a good strategy.
- bobthepanda 6y agoFun fact: a building in the Seattle campus of Amazon, "lowflyinghawk" is named after a particularly vocal early days customer of AWS: https://blog.aboutamazon.com/amazon-campus/the-surprising-stories-behind-the-peculiar-building-names-at-amazon https://blog.aboutamazon.com/amazon-campus/the-surprising-st...