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"but the downside is some people will pay and continue to be toxic and now you’re stuck with a high paying toxic customer" I totally hear you and this fear sto
by grwthckrmstr 6y ago
"but the downside is some people will pay and continue to be toxic and now you’re stuck with a high paying toxic customer"
I totally hear you and this fear stopped us from charging extra from a toxic customer. "What if they said yes?"
- filmgirlcw 6y agoYup! Way better to just be direct and say, “I think we should part ways.”
- loosescrews 6y agoI think the answer is that your number wasn't high enough. The number should be such that you are ok with them saying yes regardless of how unlikely that may be.
- grwthckrmstr 6y agoGot it, that makes sense. So high that if they say yes, I should be happy to do the service for that $$
- conductr 6y agoThis is potentially a great problem but where your demanded rate needs to have a fixed component high enough to hire an account rep. They would be dedicated to this client but would likely still have bandwidth to service others. If you or devs are acting as part time customer service reps, stuff like this gets you out.
- true_religion 6y agoOne company I know of charged them enough to hire someone whose entire job was to politely tell them no.