Ouch! That must have hurt. I totally get that when someone has 0 or only a handful of customers, trying to service one that's showing interest (but being demand

Ouch! That must have hurt. I totally get that when someone has 0 or only a handful of customers, trying to service one that's showing interest (but being demanding) feels like the natural thing to do. But more often than not, the end outcome isn't favourable. A friend of mine serviced an early user of his app during the early days with free customisations. That same user came back asking for more custom features, while being on the FREE plan, and threatened to write a 1 star review if they didn't. Toxic.