I have often wondered how much of their billing system remains unfixed on purpose, as I am sure there is a non-trivial amount of "screw it I am just going to pa

I have often wondered how much of their billing system remains unfixed on purpose, as I am sure there is a non-trivial amount of "screw it I am just going to pay it so they leave me alone" payments they would lose if they had accurate and easy to understand billing combined with good customer service