I think you skipped a few beats here. Julie explains, first, that even though she cared, her reports didn’t always believe that she was showing care. Then she

I think you skipped a few beats here. Julie explains, first, that even though she cared, her reports didn’t always believe that she was showing care. Then she goes on to explain that it’s easy for people to miscommunicate, even when they have all the right intentions. She tries to avoid these misses by understanding, for each of her reports, what made that person feel cared for. Then she explains that this can help in the reverse, too: creating a “how to work with me” guide helps reduce the miscommunication from above. She didn’t “immediately react” to her team’s feedback by creating the guide, but built up to this over time.