You describe it so well. It's worth emphasising how much frustration this causes. Especially to those who don't use computers very often. They desperately try t

You describe it so well. It's worth emphasising how much frustration this causes. Especially to those who don't use computers very often. They desperately try to make sense of it or find some pattern. All I can say to them is: "No it's not you, it's just bad design, don't worry about it"