You must at a place that is sane enough. A non sane place would have 20 obscure mandatory fields per ticket, require the ticket to go through 10 different stat

You must at a place that is sane enough. A non sane place would have 20 obscure mandatory fields per ticket, require the ticket to go through 10 different states that makes no sense, and last but not least, every click would take a full minute to load the page.