We have a Jabra conference call USB-A dongle thing at work, it very often does not work. Half the time while it is connected to my laptop, the microphone does n

We have a Jabra conference call USB-A dongle thing at work, it very often does not work. Half the time while it is connected to my laptop, the microphone does not work even though the LED status light shows it is not muted. The other half of the time it scans bluetooth and does not respond to physical button presses. When it occasionally does work as intended it is pretty good though.