I have used them as a business owner of an e-commerce shop and they were surprisingly useful for our customers. I was reluctant to add one to the site but it wa

I have used them as a business owner of an e-commerce shop and they were surprisingly useful for our customers. I was reluctant to add one to the site but it was absolutely worth it. I did always wish that there was a way to integrate the chat window in to the page layout, though - I think that would be much less obnoxious than the chat bubble pop-up. I started trying to build one like that but never finished.