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Seems like a typical mistake for automated systems. Not sure of how to fix, not sure how Apple could manage 2+ million apps and hundreds of thousands of develop
by valuearb 6y ago
Seems like a typical mistake for automated systems. Not sure of how to fix, not sure how Apple could manage 2+ million apps and hundreds of thousands of developers without them.
To Apples credit, they reversed their mistake in a few hours. That’s lightning quick for mistakes of this magnitude, and so maybe the answer is properly staffing with live support personnel to handle customer issues with your automated systems.
I feel as if this is something Google and Amazon could really do better. Their automation is excellent, but when you encounter an edge case it seems impossible to reach an actual human being. They have horror stories with infinitely worse outcomes than this one, actual developers or merchants out of business for weeks or months with no explanation or recourse.