While intercom's advertising may like to tout bots and AI chat, I can't imagine that is why most companies use it. They have a plethora of other features, sort

While intercom's advertising may like to tout bots and AI chat, I can't imagine that is why most companies use it. They have a plethora of other features, sort of like proactive marketing automation that make it useful. If it were just about the chat we would have dropped them for a cheaper solution long ago. They continue to roll out new features and charge more and more for them though, so they will eventually run us off. Just not yet.