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Are users tired of filling feedback forms?
So we've started our business a bit more than a month ago and it's going(ish). subscriptions are coming in at a very slow rate, nothing to be able to live from but better than nothing i supose at this moment.
There is this one thing that's troubling us, how do you make users to give more feedback?
We've tried several things like:
- Sending newsletters with surveys attached
- direct outreach on our support channel (crisp)
- Twitter comments and direct messages
- Reddit messages
- Hotjar surveys
- ...
Most people give a "great", some give a 0 when i ask them to rate (without further explanation). I've optimized a lot of hotjar surveys to poll for more feedback when they give 0 or follow up messages to not just get "great". But it seems like almost nobody feels like filling it in, are users tired of giving feedback?
What are your thoughts? How can i increase this conversion rate to be able to iterate properly.
- ecpottinger 6y agoStop asking too much personal information, that is why I don't fill many surveys and skip sites/businesses. I am Canadian, ask me what province I am in okay, asking for my home address - NO!
- artif4ct 6y agoI don't ask any personal information. only 3 questions. 1. Whether it solves your problem 2. How the tool helped you solve it 3. Would you recommend it?
- t0mmyb0y 6y agoWait until they have a chance to actually use and explore it. My experience is questions tend to start before I have looked at much.
- artif4ct 6y agoWhen would be the best moment to ask for feedback you think? After they used it for a week for example?