I use the intercom style buttons to chat with sales reps all the time. It's the most convenient method for a few reasons, 1. I never know what forms of contac

I use the intercom style buttons to chat with sales reps all the time. It's the most convenient method for a few reasons, 1. I never know what forms of contact a website will provide until I navigate around the site to find it. 2. Finding the contact information can be difficult in the first place. 3. With the instant chat I either a) know I will get a quick response, or b) it tells me how long a general response takes. 4. I don't like having to use email for quick questions. 5. I DO like that the chat falls back to email as a response mechanism if the response time is longer than I am willing to wait for.