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> all the company reps on the forums are very argumentative about any feature request I've observed this as well and it's frustrating. Usability took a dive wh
by bithaze 6y ago
> all the company reps on the forums are very argumentative about any feature request
I've observed this as well and it's frustrating. Usability took a dive when the list view for entries was removed (in favor of the rich icon, column-based layout), having to manually check identically named entries to find one with the right username, but their support staff was seriously adamant about the feature not being worth the development effort because of how few people had used it. It got me looking for alternatives but I haven't switched away yet.
- bwoodruff 6y agoI apologize that we've come across that way. I'm one of the primary contributors on our forum and so I do appreciate the perspective here. The position I try to take, not being a developer or project manager myself, is that I have no power to make feature requests happen other than suggesting them to the team. As such I try to help people best use what is currently available while also passing suggestions along. As a company we tend to keep future plans pretty close to the chest. There are sometimes things that we know we aren't going to do, and whenever possible I try to be up front about that rather than beating around the bush or giving false hope. List view is one example of this. The intention isn't to be argumentative, but rather to set expectations based on current plans. - Ben, 1Password