> Which is worse publicity: I think it's not so clear. If someone tells me "I can't authenticate, and so I'm locked out of my account", that sounds like his f

> Which is worse publicity: I think it's not so clear. If someone tells me "I can't authenticate, and so I'm locked out of my account", that sounds like his fault. If someone tells me "I can't authenticate, and they'll let me into my account, but only if I pay them money", then that sounds like their fault. I do carefully say sounds—I recognise the underlying tech is the same in both cases; but the nature of publicity is to attach much more about appearance than to technical facts.