4 ms·

Why do their customers tolerate this?! I know some people love Apple (their hardware does look great), but this is extremely annoying.

by osrec 6y ago

rmorey 6y ago
Because it’s the only supported way to run macOS
cpach 6y ago
It is indeed annoying and expensive. I still prefer their OS/hardware combo over anything else on the market. YMMV.
enterprise1 6y ago
Because not everyone can be a computer nerd. Apple has put a huge amount of real effort into direct outreach and support of their customers, really. Microsoft chased business. Apple chased people. Google is chasing its own tail. For the markup over the retail price of the SSD, someone else does the installation, validation, built dumb stupid restore and backup services to boot. Dell? Lenovo? Microsoft? Still ramming bloatware down your throat and persona non grata in malls or shopping centers, or wherever a digital nomad might be roaming. Apple built a hardware and software ecosystem for normies. Free from the Machiavellian incantations of pretentious experts with their opinions on memory layouts, how big their data is, when people just want to edit and backup files. People think the markup is worth it to avoid IT people. Can’t say I blame them. Have you worked with the “professional” level IT crowd? Alpha bro sausage fest and foot fungus eaters. That’s why people pay the markup.
- baddox 6y ago
  I agree with your overall idea, but not your sentiment. I think that plenty of computer nerds use Macs. It's still a popular platform for software developers and computer enthusiasts. There's no need for gatekeeping between "normies" and "computer nerds."
- phaus 6y ago
  >Have you worked with the “professional” level IT crowd? Alpha bro sausage fest and foot fungus eaters. I work at a network security company and a very small percentage fit your ignorant stereotype of them. Overall its the best group of people I have met in my entire life. You run into way more "Alpha bro sausage fests" when you hang out with "normies".
- asveikau 6y ago
  You seem to be really angry at people who make choices different from yours. So much sarcasm and contempt for others here. Anyway, if you want to get into it... Microsoft dominated the consumer market in the 1990s. The same people you say who were not nerds and didn't care ... Didn't care to get an Apple machine either, they got whatever everybody else got, which were Wintel PCs. Most didn't care if something else had a nicer design or UI or was friendlier or more efficient. It was Win9x almost everywhere. I think this negates your "Microsoft went after businesses" hypothesis somewhat. They had total domination everywhere, and maybe got a little lazy or complacent and the lead eroded, at the same time Apple got Jobs back and grew as a consumer brand due to iPod etc. But Microsoft is still a major force outside of techie circles.
  - ogre_codes 6y ago
    > Microsoft dominated the consumer market in the 1990s. Microsoft dominated everything in the 1990s. Apple more or less lost it all. > Most didn't care if something else had a nicer design or UI or was friendlier or more efficient. Macs weren't very good in the 90s. They weren't fast, they weren't pretty, and they were quite expensive. The original iMac changed that in a fairly big way. It was more affordable and a lot more approachable than pretty much any other PC on the market and non-business consumers loved it. Every successive generation of the Mac has shaved of just a little bit more of the consumer end of the PC market. Then the iPad came along and completely crushed the low end Netbooks. So now Apple has much of the mid-low end consumer space with the iPad and the upper end of consumer space (and a big chunk of professionals who have the choice) with the Mac. Microsoft still truly owns corporate PCs and gamer space though.
  - scarface74 6y ago
    Microsoft is definitely not a major force outside of tech circles. Apple alone sells about the same amount of phones+tablets than all of the personal computers sold in the world (https://www.gartner.com/en/newsroom/press-releases/2020-01-13-gartner-says-worldwide-pc-shipments-grew-2-point-3-percent-in-4q19-and-point-6-percent-for-the-year https://www.gartner.com/en/newsroom/press-releases/2020-01-1...) and it only has 13% market share. The PC market is tiny compared to the mobile market.
hellofunk 6y ago
Well, here's my reasoning why I'd happily pay Apple the price for the upgrades: https://news.ycombinator.com/item?id=24052506 https://news.ycombinator.com/item?id=24052506
8ytecoder 6y ago
Apple supports their hardware (both repairs and software updates) for much longer than anyone else ever. While I have no qualms about opening up my Dell desktop, I wouldn't dare touch a laptop. Laptops, even before Apple soldered the components in, were extremely fragile. My Sony Vaio for example had a broken key and the only option was to replace the entire keyboard. In essence, I'd rather go with a company that will fix my hardware even if they charge me for it. Rather than a company (like HTC/Sony) where I have to wait many many weeks if at all and software upgrades cut off in under two years.
- gowld 6y ago
  But apple laptop repairs are basically the price of a new machine, and they've had severe quality problems for a few years. May as well but a new Dell every 2 years for half the price
  - simonh 6y ago
    And give up MacOS, Photos, iMovie, Time Machine, a bunch of Mac only apps and those 5K displays? Yeah.... not happening.
baddox 6y ago
I used to build gaming PCs for myself and friends, salvage laptops from parts picked up at auction, etc. But I'm no longer interested in doing that. I'd much rather just buy the computer I need and not fuss with it. I think both of those "modes" are completely valid, and it's great that there are many options on the market for people in both groups. Is it perhaps "annoying in theory" that I couldn't upgrade my Mac's hardware if I wanted to? I suppose so. But I'm never going to want to do that, so I don't experience any practical annoyance. I suspect my experience matches the overwhelming majority of Apple's customers and potential customers.
- paulcarroty 6y ago
  > But I'm never going to want to do that, so I don't experience any practical annoyance. It seriously looks like finding an excuse.
  - simonh 6y ago
    Before switching to Macs I used to build my own machines. You want to know how many times I upgraded any of them? Never. Seriously, I specced them out quite generously and never needed to, they lasted as long as I intended them to. Now I’m a Mac user it’s the same thing. I’ll spec out a 27” with plenty of headroom and Ill be done.
    - paulcarroty 6y ago
      > You want to know how many times I upgraded any of them? Never. I did it several times. Seriously, upgrade is advantage. Some of Apple fanboys can deny it, but better to have that possibility. And Apple SSD specs in 2020 makes me laughing. But I'm not whining, you want mac - be ready to pay premium price or spend time with hackintosh. It's just business.
      - simonh 6y ago
        Oh come on, Toms Hardware did a roundup of desktop SSDs a few months ago. The iMac drives beat all but one of them, the Sabrent Rocket and that comes in at £750 for a 4TB card. So sure Apple storage is pricey, and if you’re willing to compromise on performance you can get something that looks equivalent for a lot less, or something actually equivalent for a bit less. But there are a lot of other things about Apple gear you can’t get anywhere else full stop, at any price.
vondur 6y ago
I agree it is. I still build all my desktop PC's for myself. I've been doing it for over 20 years, and will do so in the future. Back in the day you could really upgrade Mac's. I had a PowerMac 7500 in which I had upgraded the CPU, storage, memory and Video Cards, even the older MacPro's you could do this. I think you can upgrade the CPU's on the newer Mac Pro's although, it's a decent amount of work to do so.
veets 6y ago
I have tried linux on a laptop and the battery life was abysmal (it was an older Thinkpad X1). With macos (which I don't particularly like) I get a solid dev experience and reliable battery life. Plus, their hardware is untouchable IMO. I have a linux desktop that works well, but I can't always work on it unfortunately.
tonyedgecombe 6y ago
I can't remember the last time I upgraded the memory/disk in one of my computers. It really is a non-issue for the majority. There are other issues that are much more important to me.

Why do their customers tolerate this?! I know some people love Apple (their hardware does look great), but this is extremely annoying.

by osrec 6y ago

Why do their customers tolerate this?! I know some people love Apple (their hardware does look great), but this is extremely annoying.

rmorey 6y ago

Because it’s the only supported way to run macOS

cpach 6y ago

It is indeed annoying and expensive. I still prefer their OS/hardware combo over anything else on the market. YMMV.

enterprise1 6y ago

Because not everyone can be a computer nerd. Apple has put a huge amount of real effort into direct outreach and support of their customers, really. Microsoft chased business. Apple chased people. Google is chasing its own tail. For the markup over the retail price of the SSD, someone else does the installation, validation, built dumb stupid restore and backup services to boot. Dell? Lenovo? Microsoft? Still ramming bloatware down your throat and persona non grata in malls or shopping centers, or wherever a digital nomad might be roaming. Apple built a hardware and software ecosystem for normies. Free from the Machiavellian incantations of pretentious experts with their opinions on memory layouts, how big their data is, when people just want to edit and backup files. People think the markup is worth it to avoid IT people. Can’t say I blame them. Have you worked with the “professional” level IT crowd? Alpha bro sausage fest and foot fungus eaters. That’s why people pay the markup.

baddox 6y ago
I agree with your overall idea, but not your sentiment. I think that plenty of computer nerds use Macs. It's still a popular platform for software developers and computer enthusiasts. There's no need for gatekeeping between "normies" and "computer nerds."
phaus 6y ago
>Have you worked with the “professional” level IT crowd? Alpha bro sausage fest and foot fungus eaters. I work at a network security company and a very small percentage fit your ignorant stereotype of them. Overall its the best group of people I have met in my entire life. You run into way more "Alpha bro sausage fests" when you hang out with "normies".
asveikau 6y ago
You seem to be really angry at people who make choices different from yours. So much sarcasm and contempt for others here. Anyway, if you want to get into it... Microsoft dominated the consumer market in the 1990s. The same people you say who were not nerds and didn't care ... Didn't care to get an Apple machine either, they got whatever everybody else got, which were Wintel PCs. Most didn't care if something else had a nicer design or UI or was friendlier or more efficient. It was Win9x almost everywhere. I think this negates your "Microsoft went after businesses" hypothesis somewhat. They had total domination everywhere, and maybe got a little lazy or complacent and the lead eroded, at the same time Apple got Jobs back and grew as a consumer brand due to iPod etc. But Microsoft is still a major force outside of techie circles.
- ogre_codes 6y ago
  > Microsoft dominated the consumer market in the 1990s. Microsoft dominated everything in the 1990s. Apple more or less lost it all. > Most didn't care if something else had a nicer design or UI or was friendlier or more efficient. Macs weren't very good in the 90s. They weren't fast, they weren't pretty, and they were quite expensive. The original iMac changed that in a fairly big way. It was more affordable and a lot more approachable than pretty much any other PC on the market and non-business consumers loved it. Every successive generation of the Mac has shaved of just a little bit more of the consumer end of the PC market. Then the iPad came along and completely crushed the low end Netbooks. So now Apple has much of the mid-low end consumer space with the iPad and the upper end of consumer space (and a big chunk of professionals who have the choice) with the Mac. Microsoft still truly owns corporate PCs and gamer space though.
- scarface74 6y ago
  Microsoft is definitely not a major force outside of tech circles. Apple alone sells about the same amount of phones+tablets than all of the personal computers sold in the world (https://www.gartner.com/en/newsroom/press-releases/2020-01-13-gartner-says-worldwide-pc-shipments-grew-2-point-3-percent-in-4q19-and-point-6-percent-for-the-year https://www.gartner.com/en/newsroom/press-releases/2020-01-1...) and it only has 13% market share. The PC market is tiny compared to the mobile market.

hellofunk 6y ago

Well, here's my reasoning why I'd happily pay Apple the price for the upgrades: https://news.ycombinator.com/item?id=24052506 https://news.ycombinator.com/item?id=24052506

8ytecoder 6y ago

Apple supports their hardware (both repairs and software updates) for much longer than anyone else ever. While I have no qualms about opening up my Dell desktop, I wouldn't dare touch a laptop. Laptops, even before Apple soldered the components in, were extremely fragile. My Sony Vaio for example had a broken key and the only option was to replace the entire keyboard. In essence, I'd rather go with a company that will fix my hardware even if they charge me for it. Rather than a company (like HTC/Sony) where I have to wait many many weeks if at all and software upgrades cut off in under two years.

gowld 6y ago
But apple laptop repairs are basically the price of a new machine, and they've had severe quality problems for a few years. May as well but a new Dell every 2 years for half the price
- simonh 6y ago
  And give up MacOS, Photos, iMovie, Time Machine, a bunch of Mac only apps and those 5K displays? Yeah.... not happening.

baddox 6y ago

I used to build gaming PCs for myself and friends, salvage laptops from parts picked up at auction, etc. But I'm no longer interested in doing that. I'd much rather just buy the computer I need and not fuss with it. I think both of those "modes" are completely valid, and it's great that there are many options on the market for people in both groups. Is it perhaps "annoying in theory" that I couldn't upgrade my Mac's hardware if I wanted to? I suppose so. But I'm never going to want to do that, so I don't experience any practical annoyance. I suspect my experience matches the overwhelming majority of Apple's customers and potential customers.

paulcarroty 6y ago
> But I'm never going to want to do that, so I don't experience any practical annoyance. It seriously looks like finding an excuse.
- simonh 6y ago
  Before switching to Macs I used to build my own machines. You want to know how many times I upgraded any of them? Never. Seriously, I specced them out quite generously and never needed to, they lasted as long as I intended them to. Now I’m a Mac user it’s the same thing. I’ll spec out a 27” with plenty of headroom and Ill be done.
  - paulcarroty 6y ago
    > You want to know how many times I upgraded any of them? Never. I did it several times. Seriously, upgrade is advantage. Some of Apple fanboys can deny it, but better to have that possibility. And Apple SSD specs in 2020 makes me laughing. But I'm not whining, you want mac - be ready to pay premium price or spend time with hackintosh. It's just business.
    - simonh 6y ago
      Oh come on, Toms Hardware did a roundup of desktop SSDs a few months ago. The iMac drives beat all but one of them, the Sabrent Rocket and that comes in at £750 for a 4TB card. So sure Apple storage is pricey, and if you’re willing to compromise on performance you can get something that looks equivalent for a lot less, or something actually equivalent for a bit less. But there are a lot of other things about Apple gear you can’t get anywhere else full stop, at any price.

vondur 6y ago

I agree it is. I still build all my desktop PC's for myself. I've been doing it for over 20 years, and will do so in the future. Back in the day you could really upgrade Mac's. I had a PowerMac 7500 in which I had upgraded the CPU, storage, memory and Video Cards, even the older MacPro's you could do this. I think you can upgrade the CPU's on the newer Mac Pro's although, it's a decent amount of work to do so.

veets 6y ago

I have tried linux on a laptop and the battery life was abysmal (it was an older Thinkpad X1). With macos (which I don't particularly like) I get a solid dev experience and reliable battery life. Plus, their hardware is untouchable IMO. I have a linux desktop that works well, but I can't always work on it unfortunately.

tonyedgecombe 6y ago

I can't remember the last time I upgraded the memory/disk in one of my computers. It really is a non-issue for the majority. There are other issues that are much more important to me.