I've been a Rackspace customer on and off for about six years. In that time, I've definitely seen a drop in the overall quality of support. Their managed mail p

I've been a Rackspace customer on and off for about six years. In that time, I've definitely seen a drop in the overall quality of support. Their managed mail product is less much mature than Noteworthy used to be (it blows my mind that I have to submit support tickets to cancel mailboxes), and it's a roll of the dice every time I submit a support ticket. Still, I made a six-month detour to another 'premium' provider last year, and that was an absolute nightmare. I had something like thirty hours of downtime with this other host, and that experience was enough to send me back to Rackspace.