The reply from the Facebook employee was interesting. "While I think you have some interesting points about missing features, overall this post is sullied by it

The reply from the Facebook employee was interesting. "While I think you have some interesting points about missing features, overall this post is sullied by its sulky, immature tone. [...]" On the one hand, I wish all companies let their employees be human and respond as such. On the other hand, it feels like if you're going to engage, you should ignore the insults and address any valid points. Here it just looks like two parties trading jabs while dancing around any real issues.