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I'm not sure about pre purchase, but I can vouch for reasonable good post purchase support with the pixel 3a. We had a warranty claim, we were able to talk to a

by gpm 6y ago

I'm not sure about pre purchase, but I can vouch for reasonable good post purchase support with the pixel 3a. We had a warranty claim, we were able to talk to a real human apparently capable of going off script to diagnose issues. There existed a reasonable system of getting a loaner phone to use while the primary phone was returned for service. S&H was a bit slow (presumably because of covid) but things worked out reasonably.

pletsch 6y ago
+1 for Google Support post-purchase. I had the Pixel 3 and there's a feature to just text support from your phone, and they can send a phone in advance if you don't have a loaner/it can still function. The problem I do have is their QC, I went through three Pixels in less than a year and I had an original Pixel for less than 4 months before having to replace it. Hit the point where I did one last RMA to sell and picked up an iPhone.