Me too! I've carved out some time this summer to look into some approaches to the problem based on the BERT architecture. A few years ago I tried some (pre-BE

Me too! I've carved out some time this summer to look into some approaches to the problem based on the BERT architecture. A few years ago I tried some (pre-BERT) deep-learning based approaches, but nothing panned out. The "dumb" information-retrieval based approach that my service currently uses is certainly bad, but stubbornly not as bad as all the alternatives I've tried in the 15 years since creating it!