They did an extremely poor PR job. My account is no longer working. I would expect an email of apologies that explains the problem and buys them time. Instead,

They did an extremely poor PR job. My account is no longer working. I would expect an email of apologies that explains the problem and buys them time. Instead, I got an account that mysteriously doesn't work anymore, and a password reset link that claims my account doesn't exist. I had to learn about what happened from a random HN post.